Beyond Therapy › Leadership & EQ Training
Workplace Leadership Development
Frontline Leadership Excellence™
Building Trust, Accountability & Influence Under Pressure
Frontline Leadership Excellence™ is an interactive, emotionally intelligent leadership development experience designed for the people responsible for leading others in demanding, fast-paced, and complex work environments.
Whether leading a team of first responders, healthcare professionals, operational employees, or business personnel, effective leadership requires more than technical expertise. It requires self-awareness, communication, accountability, emotional regulation, and the ability to build trust under pressure.
At a Glance
- Full-day, instructor-led workshop (about eight hours)
- Built for supervisors, team leads, emerging leaders, and managers
- Adaptable for organizations across industries
- Tailored to your workplace through consultation
- Facilitated by Hanna Stiltner, LICSW-S, PIP
Leadership Development Across Industries
The program is designed for supervisors, team leads, emerging leaders, and managers who guide people, navigate challenges, maintain accountability, and strengthen team performance, often while carrying pressure of their own.
Its principles apply wherever people lead people. We tailor the program to each organization through a consultation.
What Participants Learn
Eight focus areas connect emotional intelligence to the situations leaders face every day.
01
Leadership Under Pressure
How a leader’s responses influence team behavior, morale, and trust.
02
Self-Awareness & Emotional Intelligence
Recognizing personal triggers, blind spots, and emotional responses, and how they affect others.
03
Communication That Builds Trust
Clearer expectations, stronger listening, and more effective day-to-day conversations.
04
Accountability & Coaching
Addressing performance concerns with respect, consistency, and clear expectations.
05
Conflict & Difficult Conversations
Responding constructively to tension, defensiveness, and workplace disagreements.
06
Safety, Trust & Ownership
How leadership behavior can affect whether employees speak up, take responsibility, and raise concerns.
07
Influence & Leadership Credibility
Building trust through action, consistency, fairness, and follow-through.
08
Putting Leadership Into Practice
Applying the concepts to real workplace challenges and creating an individual action plan.
Tailored to Your Organization
Your Organization. Your People. Your Challenges.
No two organizations face exactly the same leadership challenges. The demands placed on a first responder, healthcare supervisor, operations manager, or business team leader may look different, but the human dynamics of leadership often share common foundations.
Frontline Leadership Excellence™ combines a structured leadership and emotional intelligence curriculum with practical examples, discussions, and scenarios tailored to your organization’s unique environment.
Before training, we work to understand your team, organizational culture, leadership expectations, and the challenges your supervisors encounter. This allows us to make the learning experience relevant, practical, and immediately applicable.
Built on Real Frontline Challenges
The curriculum was developed around the situations frontline leaders actually face: pressure, competing demands, difficult conversations, and holding people accountable while keeping their trust. We bring those same foundations to each organization and shape the examples around your people’s work.
How We Tailor the Training
- Learning about your operations and workplace culture
- Identifying common supervisory challenges
- Understanding your communication and accountability expectations
- Adapting examples and scenarios to your setting
- Aligning the training with your leadership goals
Every engagement starts with a conversation. How the training is adapted for your organization is scoped together during a consultation. A site visit or walkthrough of your work environment can be discussed when it would help. This is leadership development, not tactical instruction, crisis intervention certification, or a professional credential.
A Consistent Framework. A Customized Experience.
The foundational principles of effective leadership remain relevant across industries, but the challenges leaders face are shaped by their environment. Our training adapts its scenarios, discussions, and practical applications to reflect the real situations participants encounter in their work.
Practical
Built around situations leaders actually encounter.
Interactive
Guided discussion, reflection, scenarios, and time to practice skills.
Grounded in Emotional Intelligence
Self-awareness, emotional regulation, empathy, and relationship management in everyday leadership.
Relevant to the Workplace
Connects leadership behavior to accountability, teamwork, trust, and culture.
Action-Oriented
Participants identify practical changes they can apply after the workshop.
A Full-Day, Interactive Leadership Experience
The established program is an instructor-led workshop of about eight hours. Participants learn, discuss, and practice together throughout the day.
Led by Hanna Stiltner
Founder of Soul Story Therapy · LICSW-S, PIP
Hanna Stiltner founded Soul Story Therapy and facilitates Frontline Leadership Excellence™. Her clinical background shapes the program’s focus on human behavior, emotional intelligence, communication, and relationships, and how they show up when leaders are under pressure.
This workshop is professional leadership development. It is not psychotherapy, counseling, or clinical treatment.
Learn more about Soul Story Therapy.
Investing in the People Who Lead Your People
Every organization starts from a different place. The program is designed to support development goals such as:
- Clearer communication
- More constructive accountability
- Stronger supervisory confidence
- Improved team relationships
- Greater awareness of workplace dynamics
- More effective conflict conversations
- A culture of trust, respect, and responsibility
Frequently Asked Questions
Is this training for a specific industry?
No. The program is built on leadership and emotional intelligence principles that apply across industries, including public safety, healthcare, manufacturing, business, and service organizations. We tailor the examples and scenarios to your organization during a consultation.
Can the training be customized for our organization?
Yes. We begin with a consultation to understand your workplace challenges and goals, then tailor the emphasis and scenarios, based on the scope we agree on together.
How long is the workshop?
The established program is designed as a full-day experience of about eight hours.
Who should attend?
Supervisors, team leads, shift leaders, emerging leaders, and managers responsible for guiding and supporting others.
Is this therapy or a mental health workshop?
No. It is workplace leadership development informed by emotional intelligence and an understanding of human behavior.
Is this a public safety or crisis intervention certification?
No. First responder and public safety teams can benefit from the leadership and communication skills it covers, but it is not tactical training, crisis intervention certification, or a professional credential.
How do we discuss pricing and scheduling?
Request a training consultation. We’ll learn about your organization and goals and follow up with a proposal.
Let’s Build Stronger Leaders Together
Tell us about your organization, your leadership challenges, and what you hope your team will gain. We’ll explore how Frontline Leadership Excellence™ can be tailored to your workplace.
Training inquiries go to info@soulstorytherapy.com. Back to Beyond Therapy